Help & FAQ

Frequently Asked Questions

What are the delivery times?
Our orders are generally delivered within 7 to 14 business days. Delivery times may vary slightly depending on the destination and peak seasons.

How can I track my order?
As soon as your order is shipped, you will receive an email containing the necessary information to track its progress.

How much does delivery cost?
Standard delivery within France costs €3.99 and is free for purchases over €65.

Can I return an item?
Yes. If you wish to make a return, please consult our Return Policy for the applicable conditions and procedure.

What payment methods do you accept?
Available payment methods are displayed at checkout. Transactions are processed via the secure payment solutions offered on our store.

Can I modify or cancel my order?
Contact us as soon as possible after placing your order. If it has not yet been processed or shipped, we will do our best to accommodate your request.

How can I contact you?
For any questions regarding a product or order, you can contact us via our Contact page. We will respond as soon as possible.