Shipping policy

Shipping Policy

Order Processing

Orders are generally prepared and processed within 1–3 business days after payment confirmation.

An order confirmation email is sent once your purchase has been completed. Tracking information is also provided when available.

Delivery Times

Mainland France:

Estimated delivery time is 7–14 business days.

United States:

Orders are generally processed within 1–3 business days after payment confirmation. Estimated transit time is then 10–15 business days after dispatch.

We ship to the 48 contiguous United States and Washington, D.C. Shipping is not available to Alaska, Hawaii, U.S. territories, other island destinations, or APO/FPO/DPO military addresses.

Delivery times are estimates. They may occasionally vary depending on the product ordered, the carrier, peak periods, or circumstances beyond our control.

If your delivery is significantly delayed or you experience a delivery issue, please contact ZenPet at contact.zenpet.sav@gmail.com so we can investigate and help find an appropriate solution.

Shipping Fees

Mainland France:

Standard shipping costs €3.99. Shipping is free on orders of €65 or more.

United States:

Standard shipping has a base rate of €3.99, converted into the checkout currency. The free shipping offer on orders of €65 or more applies only to mainland France.

The final shipping charge is displayed at checkout before you confirm and pay for your order.

Order Tracking

When a tracking number is available, it is sent by email after your order has been dispatched.

Tracking information may take a few days to be updated by the carrier.

Orders Containing Multiple Items

Some products may be prepared or shipped separately. Orders containing multiple items may therefore arrive in separate packages, with no additional shipping charges beyond those displayed when the order was placed.

Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at contact.zenpet.sav@gmail.com. We will do our best to update the address before dispatch, but changes cannot be guaranteed once the order is being processed.

Delayed, Lost, or Damaged Packages

If your package is unusually delayed, appears to be lost, or arrives damaged, please contact us at contact.zenpet.sav@gmail.com and include your order number.

ZenPet will investigate with the carrier or logistics partner and work with you to find an appropriate solution.